Frequently asked questions

What is Locall?

Locall is an app for you who live in Sweden and makes a lot of international calls. With Locall, you get the best rates, great voice quality and the possibility to call both landlines and mobile phones.

Why should I use Locall?

  • Great rates
  • High voice quality
  • Fixed price (cost control)
  • Easy to use
  • Earn free minutes by inviting friends!

How do I buy minutes?

1. Go to My Minutes.

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2. Tap the Buy Minutes tab.

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3. Select the country you want to call to.

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4. Choose the size of your package (Medium or Large).

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5. Buy!

How much does a call cost?

A call costs nothing. After you’ve bought minutes to a country within the app, minutes will be deducted from your account when you make a call.

Which countries are available in Locall?

Currently, the following countries are available in Locall:

 

Afghanistan                                            Yemen
Algeria                                                     Iran
Cameroon                                               Turkey
Egypt                                                        Tunisia
Eritrea                                                      Syria
Estonia                                                     Sudan
Ethiopia                                                   Somalia
Germany                                                  Saudi Arabia
India                                                        Qatar
United Arab Emirates                           Poland
Iraq                                                          Palestinian Territories
Israel                                                       Pakistan
Jordan                                                     Nigeria
Kenya                                                       Marocco
Kuwait                                                     Lithuania
Latvia                                                       Libya
Lebanon

How do I use the discount code?

Open the app and go to:

  • My Minutes
  • Buy Minutes
  • Select country and package
  • Press Add discount code and enter the code you have.

How do I get in contact with the support?

There are two options to get in touch with us, chat and mail.
To contact us through chat all you have to do is open the app and go to the help section. Here, at the top, you will find “chat with us”. We have support in 3 different languages Swedish, English and Arabic.

In order to email us you can simply sent an email to hello@locall.se or you can open the app and go to the help section and choose the third option that says Email us.

Where can I find all new deals?

All our deals can be found under the Deals section in the app.
If you invite a friend you will receive 5 free minutes as soon as your friend has downloaded the app, you can earn up to 50 free minutes.
You can also update your profile under the Deals section in order to earn 5 free minutes.

Can I share my minutes with my friends?

Yes, you can! This is how you do it:

  • Open the app.
  • Go to Contacts.
  • Find the contact you want to share minutes with and then press Share on the right side of the contact.
  • Choose how many minutes you want to share and then press the green box Confirm minutes.